Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

  • Refund Approval:
    If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
  • Late or Missing Refunds:
    If you haven’t received your refund yet:

    1. Check your bank account again.
    2. Contact us for confirmation; sometimes it takes time for a refund to be officially posted.
    3. Contact your bank, as processing times may vary.

If you’ve done all of the above and still haven’t received your refund, please contact us at support@fregado.shop.

Exchanges

We only replace items if they are defective or damaged. To exchange an item for the same product, send us an email at support@fregado.shop.
Note: Depending on your location, the time it may take to receive your exchange may vary.